Welcome to kemanalagi.com. These Terms and Conditions govern your access to this website, the booking of tour packages, vehicle/vessel rentals, and your use of all services provided by KemanaLagi and its affiliated business lines and units.

By accessing or transacting on this site, you confirm that you have read, understood, and agreed to all of the following terms:

1Booking and Reservation Terms

  • Valid Booking: A booking for a trip package, vehicle/vessel rental, or other service is considered confirmed once the customer receives official confirmation (by email/WhatsApp) and completes payment of the down payment stated on the invoice.
  • Final Payment: The remaining balance must be settled no later than 7 days before the activity date, unless otherwise agreed in a separate written agreement.
  • Accuracy of Identity Details: The customer is fully responsible for the validity of personal data, identification documents (national ID/Passport/driver's license), and the schedule submitted. Errors caused by incorrect data entry are the customer's responsibility.

2Trip Conduct and On-Site Responsibilities

  • Safety and Crew Instructions: Every participant must follow all safety directions from the field team/guide for the safety of the group throughout the activity.
  • Itinerary Adjustments: KemanaLagi reserves the right to adjust the route or order of on-site activities if weather conditions, sea tides, or other field circumstances pose a safety risk.
  • Personal Belongings: Each participant is personally responsible for safeguarding their own belongings, travel documents, jewelry, and electronic devices. KemanaLagi is not liable for any loss of or damage to participants' personal property.

3Force Majeure

KemanaLagi is released from liability for delays, changes, or cancellations of an activity caused by force majeure beyond reasonable human control, including:

  • Extreme weather, storms, high seas, earthquakes, or other natural disasters.
  • Sudden closure of a destination by government authorities, the Harbour Master's Office (Syahbandar/KSOP), or a National Park Authority.
  • Civil unrest, road blockades, or technical disruptions to public infrastructure.

4Documentation and Promotional Material Rights

  • Use of Documentation: KemanaLagi and its affiliated business lines are entitled to capture, edit, and publish photo and video documentation taken by the team/crew during a trip as promotional material, portfolio content, social media, and website content.
  • Take-Down Requests: If a participant objects to the publication of documentation featuring them, they may submit a take-down request.
  • Submission Requirements: An objection must be submitted directly and personally by the participant concerned (it cannot be submitted on their behalf by any other party) via KemanaLagi's official email, including a valid form of identification, proof of booking, and a link to the content in question.

5Intellectual Property Rights and Governing Law

  • Website Content Copyright: All text, logos, graphics, trademarks, and source code on kemanalagi.com are the lawful property of KemanaLagi and may not be copied or used for commercial purposes without written permission.
  • Jurisdiction: These Terms and Conditions are governed entirely by the laws of the Republic of Indonesia. Disputes shall be settled amicably before any formal legal proceedings are pursued.